Amtrak ROC Terminal – Frederick Douglass/Greater Rochester International Airport

As a leading provider of intercity passenger rail service in the United States, Amtrak ROC Airport offers a seamless and efficient way to travel to and from Frederick Douglass/Greater Rochester International Airport (ROC) in Rochester City. Whether you’re a local commuter or a visitor to the city, Amtrak’s services provide a hassle-free transportation option for your Rochester airport needs.

What is the Amtrak ROC Airport Address?

The address for the closest Amtrak station to ROC Airport is:

Greater Rochester International Airport, 1200 Brooks Ave, Rochester, NY 14624

Passengers can easily transfer to the AirTrain ROC to reach their desired terminal at ROC Airport. The AirTrain is a free public transportation system that operates 24 hours a day, 7 days a week, making it a seamless and efficient way to travel between the Amtrak station and the airport.

How to Contact Amtrak ROC Airport?

There are a few ways to contact Amtrak regarding their services to and from Rochester Airport:

Amtrak Station Nearest Airport Name	Frederick Douglass/Greater Rochester International Airport
Frederick Douglass/Greater Rochester International Airport Address	Greater Rochester International Airport, 1200 Brooks Ave, Rochester, NY 14624
Frederick Douglass/Greater Rochester International Airport Code	ROC
Amtrak Stations ROC Phone Number	1-800-872-7245
Amtrak ROC Station Ticket Counter Hours	24/7
Amtrak Official Website	https://www.amtrak.com/home
Official YouTube	https://www.youtube.com/amtrak
Official Twitter	https://x.com/Amtrak
Official Facebook	https://www.facebook.com/Amtrak
Official Instagram	https://www.instagram.com/amtrak/

When contacting Amtrak, be sure to have your reservation information or ticket number ready, if applicable. This will help the customer service representatives assist you more efficiently.

Amtrak ROC Departure Airport

The key details about Amtrak’s services and connections to Frederick Douglass/Greater Rochester International Airport (ROC):

Feature	Details
Distance from Rochester Airport	Approximately 5 miles
Connection to Rochester Airport	AirTrain ROC
AirTrain ROC Travel Time	Approximately 25 minutes
AirTrain ROC Operating Hours	24/7
Amtrak Services at Rochester Station	– Ticket offices – Waiting areas – Customer service
Accessibility Features	– Accessible station design – Assistance with luggage and equipment – Advance notification and reservations
Amtrak Ticket Purchases	– Available at Station – Online at Amtrak.com – Through Amtrak customer service
Amtrak Routes Serving ROC	– Northeast Regional – Acela Express – Other long-distance routes with connections

This table provides a comprehensive overview of the Amtrak Airport facilities, services, and transportation options available for travelers to and from Frederick Douglass/Greater Rochester International Airport (ROC).

Amtrak ROC Arrivals Airport

Here is the key details about Amtrak’s services and connections for travelers arriving at Frederick Douglass/Greater Rochester International Airport (ROC):

Transportation Option	Estimated Travel Time
Subway (E train + AirTrain ROC)	1 hour to 1 hour 30 minutes
Long Island Rail Road (LIRR)	35 minutes to 1 hour
Taxi or rideshare services	45 minutes to 1 hour 30 minutes (depending on traffic)

Please note that the travel times provided are estimates and may vary depending on factors such as traffic, weather, and time of day. Always plan your trip accordingly and check the latest schedules and updates before traveling.

Queries Handled by Amtrak ROC Airport

Amtrak’s customer service team at the Rochester Airport station and through their various contact channels can handle a wide range of queries related to travel to and from the airport. Some of the common queries they can assist with include:

Booking and Reservations	Making new reservations for Amtrak trains to/from ROC Airport Amtrak Canceling or Modifying existing Amtrak Reservations Providing information on schedules, routes, and ticket prices
Baggage and Accessibility	Checking on Amtrak Baggage Policy and procedures Arranging for assistance with luggage or accessibility needs
Station and Service Information	Directions to the closest Amtrak station Details on the AirTrain ROC connection from the Amtrak station Operating hours and amenities available at the station
Ticketing and Fare-related Queries	Purchasing Amtrak tickets Inquiries about discounts, promotions, or special fares Handling refunds or exchanges for Amtrak tickets
Trip Planning and Connections	Providing guidance on the best Amtrak routes and schedules for reaching Rochester Airport Assistance with connecting Amtrak services to other modes of transportation
General ROC Customer Support	Addressing any concerns or issues experienced during the Amtrak travel process Providing information on Amtrak’s policies, services, and customer programs

The Amtrak team at the ROC Airport station, as well as their customer service representatives available through phone, website, and social media, are well-equipped to handle these and any other queries related to Amtrak’s services to and from the airport. Passengers can reach out to them for a seamless and informative travel experience.

Amtrak Facilities and Services Available at Frederick Douglass/Greater Rochester International Airport

At Frederick Douglass/Greater Rochester International Airport, you can find various Amtrak facilities and services, including:

• • Ticketing and reservations: Purchase tickets, make reservations, and manage your bookings at the Amtrak ROC ticket counter or through self-service kiosks.

• • Baggage services: AT ROC Airport Check your baggage, retrieve checked bags, and request assistance with baggage handling.

• • Waiting areas: At Rochester Airport Utilize comfortable waiting areas before your train departs.

• • Onboard amenities: Enjoy onboard amenities such as Wi-Fi, dining options, and charging outlets on your Amtrak train.

Why Must You Choose Amtrak ROC Airport?

There are several compelling reasons why travelers should choose Amtrak for their transportation needs to and from Frederick Douglass/Greater Rochester International Airport (ROC):

Convenience and Connectivity	Amtrak’s closest station to ROC Airport, offers a direct connection to the airport via the AirTrain ROC system. This seamless intermodal connection allows passengers to easily transfer between Amtrak trains and the airport terminals. The ROC AirTrain operates 24/7, providing flexibility and accessibility for travelers.
Hassle-free Travel Experience	Amtrak offers a comfortable and stress-free alternative to navigating traffic, finding parking, or relying on other modes of transportation to reach ROC. Passengers can enjoy the amenities of Amtrak’s trains, such as spacious seating, Wi-Fi, and onboard food and beverage service, during their journey. Amtrak’s reliable service and on-time performance help ensure a smooth travel experience to and from the ROC airport.
Accessibility and Inclusivity	The AirTrain ROC system are designed to be accessible for passengers with disabilities or mobility needs. Amtrak staff can provide assistance with luggage, accessibility equipment, and any special accommodations required. This makes Amtrak a highly inclusive transportation option for all travelers
Cost-effective and Environmentally Friendly	Amtrak’s fares to and from ROC Airport can be more cost-effective than other transportation options, especially for solo travelers or small groups. As a sustainable mode of transportation, Amtrak’s trains have a lower carbon footprint compared to private vehicles or air travel, making it an environmentally-friendly choice.
Extensive Network and Connectivity	Amtrak’s extensive network of routes and stations across the United States makes it a convenient option for travelers from various origins. Passengers can easily connect to Amtrak’s services from their local stations and seamlessly reach ROC Airport through the Rochester Station.

By choosing Amtrak for their Rochester Airport transportation needs, travelers can enjoy a hassle-free, comfortable, and eco-friendly journey, while benefiting from the convenience and accessibility of Amtrak’s services. This makes Amtrak an excellent choice for both business and leisure travelers alike.

Amtrak Customer Support for ROC Travelers

Amtrak operate at ROC Airport, the service provides the following support to facilitate smooth connections:

• • Trip Planning Assistance: Amtrak Rochester agents can guide passengers on how to connect from ROC.

• • Real-Time Travel Updates: Information on Rochester train schedules and delays to help travelers plan their onward journey.

• • Baggage Transfers: Assistance with luggage for passengers connecting to other transit modes.

Special Assistance at Frederick Douglass/Greater Rochester International Airport (ROC)

At Frederick Douglass/Greater Rochester International Airport (ROC), Amtrak special assistance is available for passengers with disabilities or special needs to ensure a comfortable and hassle-free travel experience. Here’s an overview of the special assistance services available at ROC Airport:

• • Wheelchair assistance: Request wheelchair assistance when booking your flight or by contacting your airline at least 48 hours before departure. Wheelchair services are available for transport within the airport, between terminals, and to/from your aircraft.

• • Accessible parking: Designated accessible parking spaces are available in all ROC Airport parking lots. Make sure to display a valid disabled parking permit or license plate to use these spaces.

• • Accessible restrooms: All restrooms at ROC Airport are wheelchair-accessible and equipped with grab bars.

• • TTY/TDD phones: TTY/TDD phones are available throughout the Rochester airport for passengers with hearing or speech impairments.

• • Service animals: Service animals are welcome at ROC Airport. Inform your airline in advance if you plan to travel with a service animal.

• • Visual paging: Visual paging is available for passengers with hearing impairments. Contact your airline or the airport information desk for assistance with visual paging.

• • Accessible transportation: ROC Airport offers accessible transportation options, such as wheelchair-accessible taxis and shuttle services. Contact your transportation provider for more information or to make a reservation.

• • Escort assistance: Rochester Passengers with special needs can request escort assistance to help navigate the airport and access airport services. Contact your airline or the airport information desk for more information.

By offering these specialized services and assistance, Amtrak aims to make the travel experience to and from Rochester Airport as accessible and inclusive as possible for all passengers, regardless of their individual needs or requirements.

FAQs on Amtrak ROC Airport